What is SwiftGuard?

SwiftGuard is an AI receptionist for plumbing and heating businesses. It sits on your existing phone line: when you cannot pick up, it answers in your company's name, takes the caller's details and books the job into your calendar - at night, or while you are under a sink. It was founded in 2026 by Daan van den Bergh in Bilthoven in the Netherlands; its own FAQ says it serves plumbing and heating businesses across Europe, and today it takes forwarded calls from lines in the Netherlands.

If you were looking for a different product that happens to share the name, you are on the wrong page. This one is about the SwiftGuard at swiftguard.ai, and every answer below comes from its own published pages: the pricing page, the docs, the privacy policy and the AI transparency disclosure.

What does SwiftGuard do when it answers a call?

It greets the caller in your business name, says it is an AI assistant and that the call is recorded, and then takes down the caller's name and address and what is wrong. The opening line is fixed wording, spoken before the caller is asked for anything, and SwiftGuard's AI transparency disclosure says it cannot be switched off by SwiftGuard or by the business using it. A caller who talks over it, or whose line is noisy, may hear part of it or none of it; they can ask at any point whether they are talking to a person.

From there it can book a job. It can also move or cancel one the caller already has, take a message for you, or correct the details you hold for that caller; before it cancels a booking or changes those details, it texts a code to the caller's number and asks them to read it back. The caller picks from the slots your calendar shows free. The appointment lands in your calendar, and they hear it confirmed before they hang up. It can speak six languages: English, Dutch, German, French, Italian and Spanish, and if a caller answers in another of them, it switches mid-call.

The recording and the transcript are waiting in your dashboard after the call, with the caller's details, so you know what was promised before you turn up. How an AI receptionist works, step by step goes through the mechanism in more detail.

Does SwiftGuard answer every call or only the ones I miss?

Whichever you choose. The choice is a dial code on your own handset, and it is on the Starter plan's own feature list: answers every call 24/7, or only the ones you miss. SwiftGuard's forwarding guide names the two options All calls and Only when you can't. With All calls, the network diverts the call before it reaches you, so the agent answers every time and your handset stays silent. With Only when you can't, your phone rings first and the agent takes over when the call goes unanswered, the line is busy, or your phone is off or out of signal. Changing your mind later is a matter of re-dialling with the other code. How to divert only the calls you miss walks through the codes network by network.

Who makes SwiftGuard?

Daan van den Bergh, who founded it in 2026 in Bilthoven in the Netherlands and builds and runs it. The registered business behind it is SwiftGuard AI, a Dutch sole proprietorship (eenmanszaak) listed with the Netherlands Chamber of Commerce; the registration number and address are on the about page of SwiftGuard. There is no call centre behind it. The agent answers, and what it hears goes to you.

What does SwiftGuard cost?

From €69 a month, ex VAT, on three flat plans that each include a bundle of call minutes and charge nothing per minute. The pricing page states them as:

Plan	A month, ex VAT	Included call minutes	Longest single call	Calls answered at once
Starter	€69	150	10 minutes	3
Pro	€199	350	15 minutes	6
Scale	€449	1,000	20 minutes	12

The included minutes are a ceiling: once a month's minutes are used, the agent stops answering and callers hear the busy tone until the month resets or you move up a plan. Every plan keeps call recordings and transcripts for 90 days, and every plan starts with a 14-day free trial: you add a card to start it, nothing is charged for 14 days, and on day 15 the plan starts automatically unless you cancel before then. The same page calls the prices introductory and says they may go up for people who sign up later. What an AI receptionist costs a plumber in Europe puts these numbers beside the alternatives.

Which calendar does SwiftGuard work with?

Google Calendar, and today only Google Calendar. Connecting it takes about a minute, happens entirely on screen, and is undone with one button. It reads your calendar as blocks of busy and free time. The contents of your existing appointments stay out of its view. It offers a caller only the times that are inside your business hours, free in your calendar, and far enough ahead for you to get there. New accounts start at Monday to Friday, 08:00 to 18:00, with a two-hour lead time, and two hours is the wrong setting for emergency work - turn it down if you take call-outs. If you keep your diary somewhere else, the homepage FAQ asks you to say which one; that is how SwiftGuard decides what to build next.

Is SwiftGuard GDPR-compliant, and does it tell callers it is an AI?

SwiftGuard's own answer to the GDPR question is yes, with the specifics published beside it. On the homepage FAQ: calls and transcripts are encrypted in transit and at rest, deleted after 90 days with the recording included, and the data is never sold; the data processing agreement is published on the site so you can read it before you sign up. The privacy policy puts a mechanism behind the 90 days: the transcript and summary are deleted 90 days after the call, and the recording on the same 90-day schedule, by a daily job.

On the AI question: yes, at the start of every call. The agent's first line says it is the AI assistant for the business and that the call is recorded. That line is fixed wording, the business cannot turn it off, and if a caller asks at any point whether they are talking to a person, the agent is instructed to say it is an AI assistant and never to pretend to be human. The one caveat, from the disclosure itself: a caller who talks over the opening line, or whose line is noisy, may miss part of it.

What does SwiftGuard not do?

It does one focused job and turns anything outside it into a message for you. The specifics, from its own pages:

• Your business decisions stay yours. The disclosure lists them in its own words: "what a job will cost, who is sent out, or whether the work is taken on".
• What the caller says is turned into text, and the AI reads that text. The sound of the voice itself goes unanalysed: the agent does not work out how someone is feeling from it, and it does not identify anyone by it.
• Bookings need a visible caller number. When it cannot see the number the caller is ringing from, it takes a message instead of booking or changing anything, so you can ring them back.
• Google Calendar is the only calendar it connects to today.
• Forwarding is for lines in the Netherlands today. Elsewhere, the setup screen says so instead of showing a code.

Its FAQ puts the fallback in one sentence: "Anything outside that, it says so honestly, takes a message, and flags the call in your dashboard for a callback."

"SwiftGuard does one focused job: greet, capture the details, book a slot." - SwiftGuard's own FAQ

How do I set SwiftGuard up?

Forwarding takes about two minutes and the calendar about a minute, by the docs' own estimates, and both happen on your own phone and screen.

1. Forward your calls. Register your business number in the dashboard and confirm it with the 6-digit code SwiftGuard texts to that number; most landlines cannot receive a text. Then, from that handset, dial ##002# to clear any forwarding already on the line, and **21*<your SwiftGuard number># for All calls or **004*<your SwiftGuard number># for Only when you can't. Those are codes for Dutch mobile networks; a landline or VoIP line sets its forwarding in the provider's own panel instead. The forwarding guide has the full walkthrough, and your own SwiftGuard number appears on the setup screen.
2. Connect Google Calendar. Press Connect on the Google Calendar tile, sign in, leave every permission box ticked, and the window closes itself.
3. Check your hours and lead time. New accounts start at Monday to Friday, 08:00 to 18:00, and a two-hour lead time; both are on the Details tab under Business.

Then make a real call: borrow a phone that is not your business line, ring your business number, and watch the call appear on the Calls page in your dashboard with its recording and what was said.

If this is the SwiftGuard you were looking for, the plans start at €69 a month, ex VAT, with a 14-day trial.